Shipping policy

SHIPPING POLICY
Last updated: 30 September 2026

This policy explains how orders placed with Castle Co-op are processed and delivered.

ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment is received. Business days exclude weekends and public holidays. Processing may take longer during promotions, holidays or unusually high demand. We will take reasonable steps to notify you of a significant delay.

SUPPLIER AND SHOPIFY COLLECTIVE FULFILMENT
Castle Co-op offers products from multiple independent suppliers, including products fulfilled through Shopify Collective. Some suppliers dispatch orders directly to you. A single order may therefore arrive in separate parcels, from different locations, with separate tracking numbers and different delivery times. Castle Co-op remains your customer-service contact and will coordinate fulfilment issues with the relevant supplier.

AUSTRALIAN SHIPPING
We ship to Australian states and territories where checkout offers a delivery method. Available services, charges and delivery estimates are shown at checkout. Delivery times are estimates only and can be affected by the supplier, carrier, destination, weather, peak periods and circumstances outside our reasonable control. Your rights under applicable consumer law remain unaffected.

SHIPPING CHARGES
Shipping charges are calculated or displayed at checkout before purchase. Split fulfilment does not change the total shipping amount accepted at checkout unless you later request a change.

TRACKING
Where available, tracking details are sent after each parcel is dispatched. Separate parcels may produce separate notifications.

DELIVERY DETAILS
Customers are responsible for accurate and complete delivery information. If you notice an error, contact Castle Co-op through castleco-op.com immediately. We cannot guarantee an address can be changed once a supplier or carrier has begun fulfilment. Additional charges may apply if incorrect customer-supplied details require resending, except where the problem was caused by us.

LOST, DELAYED OR DAMAGED PARCELS
If tracking shows an unexpected delay, or you reasonably believe a parcel is lost, contact us so we can investigate with the supplier and carrier. For damage, photograph the packaging and item where reasonably possible and contact us promptly. We will assess the matter under our Return & Refund Policy and applicable consumer law. Our obligations under the Australian Consumer Law are not affected by carrier delay or loss.

INTERNATIONAL SHIPPING
Castle Co-op currently ships within Australia only unless an international option is specifically offered at checkout.

CONTACT
For shipping questions, contact Castle Co-op through castleco-op.com.